Over half of frontline workers feel voiceless

Report by Workplace by Facebook argues that frontline employees should be 'Deskless not voiceless'.

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deskless not voiceless

With the team collaboration software market set to hit a value of $59.86 billion by 2023, you’d think our communication problems were almost over. However, according to a new survey from Workplace by Facebook, there is a growing disconnect among employees who work outside of a company’s headquarters.

In fact, only 14 per cent of respondents to the study said they felt as though they have a reliable link to their business HQ; suggesting a serious gap between different parts of the modern business environment.

To highlight the extent to which these issues are preventing good ideas from rising through the business, while 83 per cent of managers felt confident that all employees have a voice in their business, over half (54 per cent) of frontline respondents said they feel “voiceless” at work.

workplace by facebook

Additionally, while 51 per cent of US workers felt comfortable sharing an idea with head office, only 39 per cent of UK workers felt the same. 63 per cent of US workers also said they felt their company encourages better connections, while only 50 per cent of UK workers saw their employers as promoting “connectedness” at work.

Workplace believes that these findings show that business leaders are frequently taking the wrong approach to employee interaction and engagement. For instance, while 95 per cent of business leaders recognise the importance of collaboration tools, only 56 per cent of respondents are currently rolling these tools out across their organisations. Yet, in companies where collaboration tools are part of daily organisation life, 63 per cent of employees said their head office understands them.

Commenting on the findings of the report, Facebook’s Karandepp Anand said: “The challenge for business leaders is to empower staff all across the organization to have open and democratic conversations. Because although some of your workers may be deskless, they shouldn’t be voiceless.”