How to undertake an intranet audit

Are you planning an intranet audit? We have created a guide to help navigate you through the process.

THE AUTHOR

Jonathan Phillips, Head of Consulting at simplycommunicate

Jonathan is a 25-year veteran of digital and internal communications, having worked client-side at Coca-Cola European Partners (where he was Head of Digital Communications). Jonathan now leads a team of brilliant consultants at simply, helping global clients meet their employee and business needs. In addition, he is an advisor to the UK government and an experienced non-exec director.

From time to time, it is important for long-term success to get under the hood of your intranet or wider digital workplace to help assess its performance in relation to your business’ needs. It will also help you plan for a new feature, a new content section, or every few years, plan for an entirely new intranet. The approach for these audits, or discoveries, likely remains constant – a set of processes that you’ll likely reuse many times in your career.

In this How-To Guide, simply’s head of consulting, Jonathan Phillips shares the simply approach to undertaking an intranet, or digital workplace audit. It’s an approach we take in nearly every project we do. The process takes you through our three key stages:

  • Discover
  • Develop
  • Deliver

By following these steps, you can make sure you have a clear set of needs and requirements to help you identify the type of solution you may need.

By gathering data, you will be able to understand what areas are performing well, areas that need attention or indeed gaps in capabilities. With technology evolving on a daily basis, and businesses and employee needs adapting frequently too, the internal communicator plays a critical role in helping to meet these needs.

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