Microsoft’s digital workplace and collaboration offering Microsoft Teams has overtaken Slack, according to new research.
The survey of 901 organisations by IT network Spiceworks found that 21 per cent of respondents use Microsoft Teams versus 15 per cent for Slack. Skype for Business is the most popular chat app, with 44 per cent of organisations using it.
In the two years since the survey was last run, Skype For Business, Microsoft Teams and Slack have all seen growth, with Teams seeing the biggest jump, from just three per cent.
Google Hangouts has seen usage drop to 11 per cent, whilst Workplace by Facebook has seen little uptake, leaving it at just one per cent share – according to the research.
Peter Tsai of Spiceworks said,
Overall, the use of collaborative chat apps has grown over the last couple of years, although at different rates. While Slack was an early frontrunner, it’s been surpassed in the workplace by its closest rival, Microsoft Teams. Skype for Business has maintained the lead overall, but we expect this to shift as Microsoft focuses more on Teams. This will likely give Teams even bigger growth over the next several years.
Although IT pros don’t expect chat apps to replace email anytime soon, companies still see value in them. So while real-time messaging and group collaboration features are truly useful in the workplace, they aren’t necessarily going to change the game entirely.
As much as everyone likes to complain about email, it’s still the communication champion, seeing that it is tried and true tech. Pretty much every company and everyone in the world uses email for business purposes, and that’s how it’s going to be at least for the next few years.
See the full research here