How Microsoft M365 is transforming the digital workplace at Co-Op

Rebecca Stokes, Channel Strategy Manager for internal communications at the Co-op, joined us at this year’s simplysummit to share her experience implementing Microsoft Office 365.

The Co-Op is split into a variety of areas, including grocery, retail and funeral care, ethical power, energy supply, legal services, online help, and prescription fulfilment. Rebecca oversees the channels it uses to connect with its colleagues across the business.

Exploring the role of communication and technology, Rebecca said: “If you think about technology at the expense of your people, that sense of wellbeing can be lacking. It connects the two.”

The Co-op has around 60,000 colleagues that work in grocery, local stores, warehouse, and networking infrastructure. The internal communications team is made up of 27 people, branching off into digital, campaigns, operational and analytics.

In April 2019, the journey into digital working started, as its IT teams identified that the number of files stored in Outlook were taking up too much server space, which could be resolved by introducing online Outlook.

Rebecca was responsible for the Yammer rollout along with the modern workplace adoption team and IT team. Her passion for the project shone through as she discussed creating conversation across boundaries, as she said: “I get tingles because I’m so excited!”

During her session, Rebecca shared with us:

  • How she initially rolled-out Yammer to over 17,000 people
  • Engaging leaders with the platform
  • Her experiences of hosting YamJams to engage employees
  • Her key learnings in rolling out Yammer

The results have been tangible, especially in improving the lines of communication between the commercial team and frontline store team. Frustration had built as the commercial team, who are focused on revenue, created ‘off shelf’ sites – where products are sold separately to the main aisles – that put pressure on stores to find space for new stock.

simplycommunity members can read the case study in full and watch the interview within the simplycommunity. 

THE AUTHOR

Lisa Pantelli, head of content & community

Lisa is simply’s head of content and community. She is an award-winning employee engagement and internal communications specialist.

What we’re talking about…

Browse the type of content you can expect as a member of our community

View All Resources

MEMBERS CHANNEL 

Analysis & Metrics

Advice and guidance on undertaking analysis and measuring success of your digital workplace.

Browse >>

MEMBERS CHANNEL 

Culture & Engagement

Creating inspiring and positive workplaces by powerfully combining technology and people.

Browse >>

MEMBERS CHANNEL 

Project Management

Practical advice, templates and support to help you design and deliver a world-class digital workplace.

Browse >>

MEMBERS CHANNEL 

Diversity & Inclusion

Workplaces excel when they embrace diversity. Get guidance to help you build truly diverse businesses at all levels.

Browse >>

MEMBERS CHANNEL 

Strategy & Leadership

Helping you deliver a strategically-driven approach accross all aspects of your digital workplace.

Browse >>

MEMBERS CHANNEL 

Channels

Maximise the impact and reach of your communication channels with case studies, research and tips.

Browse >>

MEMBERS CHANNEL 

Content

Ideas and the latest trends for delivering content with an impact.

Browse >>

MEMBERS CHANNEL 

Technology & Platforms

Members get a wealth of information, case studies and insight on how others have made different platforms work.

Browse >>

MEMBERS CHANNEL 

Technologies of the future

What do we need to be planning ahead for? Everything you need to know about workplace technology of the future.

Browse >>

Get content for IC professionals, leaders and IT specialists direct to your inbox

Sign up to our newsletter

the author

our members get more

From tips and advice to in depth discussions, podcasts and events, simply community members get access to more.

learn more