Mobilising a virtual workforce: Questions You Need to Be Able To Answer


Technology plays a big part in how you effectively manage a remote workforce.

With a scramble to deploy the likes of Microsoft Teams, accelerating the rollout across thousands of businesses, what are the critical questions you need to have answered?

We’ve put a list together below. Of course, not all of these questions can be answered at once, but having them in mind will help you drive long-term sustainable use of your platforms.

  1. Ensure everyone has the right software: Where will people be ‘working’ together? Outlook? Teams? Slack? Identify one channel and communicate with and around this.

2. Is everyone capable? From training to bandwidth, are folks equipped to remote work remotely? If not, what does this mean for those who aren’t?

3. What are the rules for team working? It’s important to set out your expectations for remote workers. People may feel guilted into being ‘always on’. During these times, remember overall health and well-being is paramount. Consider:

  1. What hours are we expecting people to work?
    When employees are remote working, they may be looking after children, elderly relatives or self-isolating neighbours. In this light, what flexibility will you be offering and how will you allow your employees the balance they need?

b. When will you expect your people to be online?

c. What’s the dress code?

d. Will there be set times for you to check in with people?

Agile teams have had the routine of a 15 minute stand up every day and this routine may well be right for all remote teams.

4. How will you keep people informed? Remote workers should not be remote from the company. What are your routines for keeping people informed and updated and not isolated? How will you equip line managers to work this way?

5. How will you manage people working remotely? Line managers will be used to working with present employees so how will they work with employees they may not see? How will objectives/projects work with a dispersed team.

While this list poses questions, rather than answers, it would be prudent to work through these with your teams and leadership to make sure, during times such as these, you can set yourselves up for success.

If you’d like some support in bringing remote working to life, get in touch with Jonathan Phillips. For a no obligation advisory call. Or, why not talk to us about how our Microsoft Teams training might help you and your team.