LinkedIn adds AI-based smart replies

LinkedIn adds AI based smart reply

LinkedIn — the Microsoft-owned platform for networking with professional contacts and career advancing — has been in the middle of a long-term makeover of its social tools, as it looks to drive more usage. The site has recently unveiled a new smart reply feature in its messaging app, which gives users prompts with different phrases to use while they are chatting to keep the conversation flowing.

Using machine learning the new feature gives more relevant reply suggestions than what is currently available. Based on the context of the conversation – LinkedIn’s smart reply feature will use artificial intelligence to suggest three responses based on the message you have received.

For example, if an old colleague asks if you’re available to catch up over coffee next week, you may see suggestions like “Yes I am,” or “Sure!” or “What time?”

LinkedIn hopes the new feature will make productive conversations quicker and easier.

A spokesperson from LinkedIn said:

“Communication on the world’s largest professional network is integral to its success. At LinkedIn Messaging, we are working hard to bring value to our members by providing innovative improvements to the way they communicate professionally with others.

Today, we are introducing a brand new natural language processing (NLP) recommendation engine that provides members with smart reply recommendations. In this blog post, we discuss the process we went through to build the models and infrastructure that power smart replies for members.”

Smart replies are rolling out globally in English first in the LinkedIn mobile app and on desktop, with other languages coming in the future. You choose whether or not you want to use smart replies by going to your settings.