Slack adds new in-app chatbots to win the business of large enterprise

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Slack Oracle Partnership Chatbot

Slack has secured a new partnership with Oracle to integrate the tech giant’s enterprise software into its products.

The partnership with Oracle is Slack’s latest effort in an increasingly competitive digital workplace marketplace competing with the likes of Microsoft Teams and Workplace by Facebook.

The in-app bots will allow employees to use Slack as the interface for Oracles sales, human resources and business software.

Brad Armstrong, head of global business and corporate development at Slack, said:

“As you see all these large enterprise software companies looking at messaging as a major platform, they’re looking to partner with us first and foremost.”

Workers will be able to ask chatbots questions such as ‘how much annual leave do I have left this year?” and receive an instant response from a personalised bot.

Suhas Uliyar, Oracle vice president of bots, artificial intelligence and mobile.

“I call this the next browser,” Uliyar said. “This is just the natural way in how you converse.”

Slack is going the partnership with differentiate it’s product amongst the competition and

The bots will allow departments to streamline processes whilst also giving employees the information they need in a natural conversational way.

Slack is hoping the Oracle partnership will entice more corporations to choose its messenger over Microsoft Teams, Facebook Workplace and Atlassian Stride.

The partnership is also beneficial for Oracle – it is key for serving younger professionals, many of whom are accustomed to using messengers like Slack and Facebook Messenger.

“We need to make sure we’re embracing the way the world is changing and embracing the way that people are working,” Uliyar said.

The partnership between the two companies came about after Slack secured the tech giant as a customer. At Oracle, there are 30,000 workers who actively use Slack for work. Oracle is currently developing these chatbots, and they will begin to roll out to Slack and Oracle users within the next two quarters, Uliyar said.