What is a digital workplace?

With 2020 cited as the year of the Chief Digital Officer, is it time for organisations to redefine what we define as a digital workplace? Here, simply’s head of consulting, Jonathan Phillips, shares his views.

THE AUTHOR

Jonathan Phillips, Head of Consulting at simplycommunicate

Jonathan is a 25-year veteran of digital and internal communications, having worked client-side at Coca-Cola European Partners (where he was Head of Digital Communications). Jonathan now leads a team of brilliant consultants at simply, helping global clients meet their employee and business needs. In addition, he is an advisor to the UK government and an experienced non-exec director.

A Google search of the phrase ‘digital workplace definition’ will land you thousands of results.

The phrase “digital workplace” has been part of a communicator’s vocabulary since the early 2000s and arbitrary (non-scientific!) analysis from the simply team easily identifies over 50 from across credible sources.

And yet, for all its ubiquitous quality, it’s still poorly understood. Not helpful I hear you say given you’re asking this very question.

But, in today’s world, where we’ve seen significant spikes in the implementation of enterprise technologies, is it time for more clarity on what a digital workplace is or rather, should be?

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